Processing a Vehicle Arriving in Your Trial
When the vehicle arrives for repairs, there are several things to do, and that is what we will examine here.
Checking in the Vehicle
When the customer arrives with the vehicle:
Open the Jobsheet, fill in the Arrival Date and Arrival Time from the General FastTab, and select Vehicle On-Site to confirm the vehicle is on-site.
If the vehicle is staying overnight, select Vehicle Staying Overnight.
If the customer has requested a delivery date and time, add the Requested Delivery Date and Requested Delivery Time fields.
Give the vehicle key a tag for easier tracking and add the tag number to the system.
Adding Customer Comments and Allocating Jobs to the Technician on Schedule
To add customer comments:
Scroll down on the Jobsheet page to the Comment Section, select Customer from the Type Code, and add the customer comments; this helps the technicians understand what other issues the customer might have highlighted.
Now, you are ready to assign the job to a technician. Close the Jobsheet page and go to the Schedule, left-click and hold on the booking, and drag it to the technician at the time you want to allocate.
Release when in the correct position.
English (UK, IE, IM and IZ). To find documentation in other regions where Garage Hive operates, click here.
English (UK, IE, IM and IZ). To find documentation in other regions where Garage Hive operates, click here.