System Created Comments for Attention
Whenever there’s an automated interaction between the system and a customer, the system will generate comments that appear in the Comments Attention Tile.
These comments are prefixed with emojis to help you understand and prioritize them. Here’s a quick look at how these actions appear with emojis:
Let’s take a quick look on what each emoji means:
- This means that the online job has been approved by the customer.
- This means that the online job has been approved by the customer.
- This means that the payment authorisation has been approved and payment received.
- This means that the payment authorisation has been approved and payment received.
- This means that the customer has requested a call back in the online document sent.
- This means that the customer has requested a call back in the online document sent.
- This means that the customer has viewed the online document.
- This means that the customer has viewed the online document.
- This means that the payment authorisation has failed.
- This means that the payment authorisation has failed.
- This means that the customer has requested a payment finance plan.
- This means that the customer has requested a payment finance plan.
English (UK, IE, IM and IZ). To find documentation in other regions where Garage Hive operates, click here.
English (UK, IE, IM and IZ). To find documentation in other regions where Garage Hive operates, click here.