Managing Users in Garage Hive (Admin)
In the Garage Hive system, the User Management page allows the creation of licenced users, management of their roles, and configuration of user settings. The only user who can create users and manage roles is the one marked as the System Administrator. For information on managing data permissions for users, see Managing User Data Permissions .
Table of contents
Table of contents
Checking GH Entitlements Available in the System
Adding and Removing a User Licence
Creating a Service Advisor User
Creating a Technician User
Enabling and Disabling the User
Password Reset for Garage Hive User
Blocked Salespeople, Purchasers, and Resources
How to Filter Out Service Advisor Tiles For a User
Checking GH Entitlements Available in the System
To check the available and assigned GH Entitlements in your system:
Search for User Management in the search icon at the top-right corner.
In the top right corner, you’ll find an information icon (
). Click on it.
). Click on it.
This action will open a new sidebar on the right side of the screen, where the total number of GH Entitlements currently available or assigned in your system can be viewed.
Adding and Removing a User Licence
Note: The following process uses the same button, 'Add/Remove User Licences', whether you are adding a new licence or removing an existing one.
To be able to use user accounts in the Garage Hive system, they must have a licence. The addition or removal of licences is handled by the Garage Hive support team. So, to initiate the process of adding or removing a licence:
Search for User Management in the search icon at the top-right corner.
From the menu bar, select Add/Remove User Licences.
Enter the number of licences to be added or removed, as shown in the image below, and then click OK.
You will receive a notification with the following message:
‘Your request was submitted to Garage Hive support. You should receive a confirmation email immediately. Please note that processing Microsoft licences can take up to 48 hours.’
Note: If you did not receive the automated email confirmation, please contact the support team; they may not have received the request.
Creating a Service Advisor User
To create a Service Advisor Role:
Search for User Management in the search icon at the top-right corner.
The User Management page displays all the users' roles, statuses, and assigned GH Entitlements.
To create a new Service Advisor user, click on Create User from the menu bar and enter the user's Full Name in the pop-up window.
The system generates a username and password for the user.
Select the user Role as Service Advisor, which will have the GH Entitlement as the GH Full User. Click Next.
Enter the user Contact Details and notification settings for the user. Click Next.
Specify the clocking preference for the user. Click Next.
The following page allows you to add the Salesperson Code or use an existing salesperson. Click Next.
Select whether to Create an Employee and choose the employee to link with the new user from the Ext. System Employee ID. Click Next.
Choose whether to send a welcome email. Click Create.
An email is sent to the new user with the login details, and they can now sign in.
Creating a Technician User
To create a Technician user:
Click on Create from the menu bar and enter the user's full name.
The system generates a username and password for the user.
Select the user Role as Technician, which will have the GH Entitlement as the GH Lite User. Click Next.
Enter the user Contact Details and notification settings for the user. Click Next.
Select "Will be using Easy Clocking" and add the Schedule Resource Group Code the technician will use. The Resource Number is automatically generated. Click Next.
No salesperson is required on the following pages. Click Next.
Select whether to Create an Employee and choose the employee to link with the new user from the Ext. System Employee ID. Click Next.
Select Send Welcome Email to the technician. Click Create.
After creating the technician user, check the schedule to ensure the technician is added.
Enabling and Disabling the User
To enable or disable the user:
Click on Enable or Disable from the menu bar.
Password Reset for Garage Hive User
To reset a garage hive user’s password:
In the top-right corner, choose the search icon, enter User Management, and choose the related link.
Select the user you want to reset the password, choose Manage from the menu bar, and click Edit.
Click on the Reset Password action, and then OK.
The user will receive an email with the new password and a link to log in. When the user logs in, they will be prompted to change the password to a new password. The Old Password should be the password received via email, and the New Password should be the user coming up with it, and then Confirm Password.
Hint: The password entered must be at least 8 characters long and contain at least one uppercase letter, one lowercase letter, one number and one special character. It must not have a sequence of 3 or more ascending, descending or repeating characters.
Note: All users created in the system need a licence; talk to our support team to activate your licences.
Blocked Salespeople, Purchasers, and Resources
When a Salesperson/Purchaser is marked as Blocked, they are automatically filtered out of the Service Advisor lookup on Jobsheets, Vehicle Inspection Estimates (VIEs), and Estimates.
Similarly, when a Resource (Technician) is marked as Blocked, they are automatically filtered out of the Resource lookup on Jobsheet lines. This prevents former staff members from appearing in unnecessarily long selection lists.
To block a Salesperson/Purchaser:
In the top-right corner, choose the search icon, enter Salespeople/Purchasers and select the related link.
Open the relevant Salesperson/Purchaser card and enable the Blocked slider.
To block a Resource:
In the top-right corner, choose the search icon, enter Resources and select the related link.
Open the relevant Resource card and enable the Blocked slider.
Note: Blocking a Salesperson or Resource only removes them from lookup lists. Their historical records on existing documents are not affected.
How to Filter Out Service Advisor Tiles For a User
If you want a specific user to only see the tiles they have created in the Role Centre, you can enable that in the system for the user; this means that if they only created 4 Jobsheets and there are a total of 12 Jobsheets created, they will only see the 4 Jobsheets they have created in their Role Centre tiles. To enable this for a user:
In the top right corner, choose the search icon, enter User Management, and select the related link.
Select the user for that you want to enable Service Advisor tile filtering and scroll down to Other FastTab. To filter Service Advisor Tiles (Jobsheets and Estimates), use the Filter Service Advisor Tiles slider; to filter only the Vehicle Inspection (VI) Tiles, use the Filter Service Advisor VI Tiles slider.
English (UK, IE, IM and IZ). To find documentation in other regions where Garage Hive operates, click here.
English (UK, IE, IM and IZ). To find documentation in other regions where Garage Hive operates, click here.