How to Create and Edit Users in Cloud

When creating users in the cloud, you must have the User Administrator role assigned to your account. This role grants you the necessary permissions to access the Microsoft 365 admin centre, where you can manage user accounts, assign licences, reset passwords, and configure security settings. Without the appropriate administrative privileges, you will be unable to add, modify, or remove users from the organisation’s cloud environment.

Creating a New User

    To log-in to the Microsoft 365 admin centre, search for User Management in the top right corner.
    Click on Microsoft 365 Admin Centre from the menu bar. Only an Admin can access this link.
    The Microsoft Admin Portal is opened. Select Add User, from the Active Users Navigation menu, under Users.
    Enter the Name, Display Name and Username of the new user.
    Tick the Automatically Create a Password checkbox to generate a password for the user. Select the Require this user to change their password when they first sign in checkbox to prompt the user to create a new password upon their first login. Click Next.
    On the following page, select the user’s Location and then Assign user a product license according to their role:
  • Central Essentials - Full users  ( Service Advisors)
  • Central Team Members - Lite users (Technicians)
    Enter the Profile Info for the user; this is optional and can be skipped.

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    Review the information you’ve entered on the next page, and if you want to change something, click Edit next to it. Click Finish Adding to add the new user.
    The user has been added. Share the User Details with the user so that they can login. To close the page, click Close.

Edit an Existing User

To edit an existing user:
    Log in to the Microsoft 365 admin centre using this  link  (Admin rights needed to access this link), select Users, and then Active Users in the navigation menu.
    Search for the user that you want to edit.
    Click on the user and a pop-up window will appear on the right side.
    From the pop-up window, select the option you want to edit. For example, if you want to change the user Role, go to the Roles section and select Manage Roles.
    You can do the same for either of the other sections.

Reset Password for a User

To reset a password for a user:
    Log in to the Microsoft 365 admin centre using this  link  (Admin rights needed to access this link), select Users, and then Active Users in the navigation menu.
    Select the user or users whose passwords you want to reset from the list of users by checking the checkbox next to the user.
    After selecting the users, click on Reset Password from the menu at the top.
    Select the Automatically Create a Password checkbox to generate a password for the user, and/or the Require these users to change their password when they first sign in checkbox to prompt the user to create a new password when they first login.
    Click Reset Password.
    The passwords will be reset.

Import Users to Garage Hive

After user accounts are created in the Microsoft 365 admin centre, there are two ways to import them to Garage Hive:
    A user account is imported automatically when the user signs in to Garage Hive for the first time.
Note: After a user signs in to Garage Hive cloud, you can't delete the user.
    The administrator can import users by following the steps below:
  • In the top right corner, choose the search icon, enter Users Management, and select the related link.

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  • On the Users Management page select Actions and choose the Update Users from Microsoft 365 action.
  • A prompt will appear asking you to update users from Microsoft 365. Click Next and follow the on-screen instructions.
  • When the process is complete, click Initialise New Users from the menu bar. This action assigns the new users to the schedule and the correct permissions within Garage Hive.

    When done importing the users, select each user and click on User Settings in the User Card, to set the timezone, region, language and the company for the user.


Globe with Meridians English (UK, IE, IM and IZ). To find documentation in other regions where Garage Hive operates, click  here.