Customer View of the Survey
In this article, we show you exactly how the customer survey looks from the end user's perspective (your customer as a garage).
Receiving the Survey Invitation
The process begins when a customer receives an invitation via email or SMS, depending on your system's setup. This message contains a unique and secure link that directs them to the survey page.
Completing the Survey
Upon clicking the link, the customer is taken to a mobile-friendly survey interface. Here, they can answer the questions you have setup, which may include rating their experience, selecting from multiple-choice options, or providing open-ended comments.
Submission Confirmation
Once the customer has completed the form and clicked the Submit button, their feedback is recorded and immediately submitted with a confirmation screen.
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